I put my iPhone in the washing machine yesterday. I accidentally put it in there with the comforter so there wasn’t a thud. I realized this halfway through the wash cycle.
Making sure this gets on the official record in case I start to feel smug about all the great things that have happened in the past two months (for which I am very grateful - again, for the record). Did I mention I got a promotion?
Finally figured out how to have a productive conversation with Fedex
I’ve been shipping through Fedex weekly for a couple of years now. Mostly it goes smoothly, but when it goes wrong, it goes very, very wrong. Today I had four conversations with four different employees, sent three faxes (only one number picked up), and still wasn’t sure if everything had been taken care of.
But! I figured out how to have a productive conversation with someone at 1-800-GO-FEDEX! Previously I’ve tried being polite, being assertive, being assertive yet polite, being very chatty, being very professional, being aggressive, being persistent, being borderline threatening, overstating my importance, explaining company policy to new employees, hanging up and redialing until I talked to a representative who was helpful, and following the chain from national hotline until I was given the driver’s personal cell phone number. These met with varying degrees of success.
Tonight I (unintentionally) sounded sad and really worn out… because I was… and said things like, “I’m sorry this is a really long story… it’s just that I’ve called a lot of people today…” The guy took pity on me, and ended the phone call with, “It’s all taken care of, ok? Do not worry about it. Please.”
So, new customer service strategy: Seek to inspire pity.
Last night Matt and I were on our separate couches. Silas hopped up into Matt’s lap, which he’s been doing lately and which makes me a little jealous. I said, “Puppy, why are you snuggling with your papa?” Silas jumped on the floor, walked around the coffee table, got on my couch, and snuggled into me. So it’s official, he speaks English.
Ps. Yes, we talk like this. I declare a judgment free zone on this tumblr.